Terms of Service
1. Who we are
Fix Satellite Radio provides independent informational and assisted support services related to satellite radio activation, setup, billing questions, signal refresh guidance, and troubleshooting. We are not Sirius XM Radio Inc., not a subsidiary, and not an official customer care department.
2. Nature of the service
We provide phone-based guidance and assistance. We do not guarantee that every radio, account, or plan issue can be resolved. Outcomes depend on device condition, signal environment, account eligibility, and third-party provider systems outside our control.
3. Fees
Your initial consultation is free. If any paid support service fee applies to your request, the agent will disclose it clearly before you authorize payment. Subscription fees for satellite radio service are billed by your radio provider under their terms — not under the Fix Satellite Radio brand name unless expressly stated on a separate written receipt.
4. Accurate information
You agree to provide accurate Radio ID / ESN and contact information for legitimate support only, and not to misuse this website (including automated abuse, scraping, or fraudulent requests).
5. Safety
Always keep your vehicle safely parked before interacting with dash controls or menus. Do not attempt setup while driving.
6. Intellectual property & trademarks
All trademarks, including SiriusXM® and related marks, belong to their respective owners and are used only for identification and compatibility description. No endorsement is implied.
7. Limitation of liability
To the fullest extent permitted by law, Fix Satellite Radio is not liable for indirect, incidental, or consequential damages arising from use of the site or support services. Our total liability for any claim related to a support session is limited to fees (if any) you paid us for that session.
8. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law principles.
9. Contact
Fix Satellite Radio
1418 Lexington Drive, New Brighton, PA 15066, United States
Phone: 888-425-9303
Email: support@formsatelliteradio.com